Make a Payment

We accept payments by cash, check, or money order at the Town Office. Payments may be made at the drive up window. You should have your utility bill with you. We also accept after hours payments at the drop box located beside the drive up window.
 
Customers may set up automatic drafts to have their utility bill payments deducted from their checking or savings account. Customers must complete an authorization form and attach a voided check to set up automatic drafts. The authorization form and voided check may be mailed, faxed, or hand-delivered to the Town Office, or placed in the drop box. Payments will be drafted on the 15th of the month or on the following business day when the 15th falls on a weekend or on a holiday. 
 
There will be a $25 charge for each returned check or drafted payment.
 
This website and the phone number below are the only ways to make an online payment that will credit your account immediately.
 
Credit and debit card payments can only be made at the Town website online or by calling 828.386.9726. You may pay by MasterCard, VISA, or Discover card.
 
If you are paying a past due bill by credit or debit card you may pay your bill and late penalty online. However, any applicable non-payment fees must be paid at the Town Office to avoid the disconnection of services or before services will be reconnected.

TOWN OF GRANITE FALLS IMPLEMENTS STAGE 2 MANDATORY WATER REDUCTIONS TO PROTECT LOCAL WATER SUPPLY

GRANITE FALLS, NORTH CAROLINA – Due to continued dry conditions across the region and declining water supply indicators, the Town of Granite Falls has implemented Stage 2: Mandatory Water Reductions under its Water Shortage Response Plan.

This action follows regional drought conditions identified within the Catawba-Wateree River Basin, where Stage 2 drought conditions require immediate conservation efforts to protect shared water resources and preserve drinking water availability.

Stage 2 conditions indicate that water supply levels are significantly below seasonal norms and that prolonged shortages are possible without immediate reductions in water use.

Town officials are urging all residents, businesses, and institutions to take immediate action to reduce nonessential water use.

Under Stage 2, the following restrictions are required for all Granite Falls water customers:

·         No lawn watering or irrigation is permitted

·         Watering of shrubs, trees, and flowers is limited to:

o   7:00–9:00 a.m. and 7:00–9:00 p.m.

o   Hand-held hoses with automatic shutoff nozzles only

·         Washing of driveways, sidewalks, and exterior surfaces is prohibited, except when necessary and approved

·         Restaurants may only serve water upon customer request

·         Filling of swimming pools is restricted to Wednesdays and Saturdays and requires a permit

·         All customers must eliminate unnecessary water use, including commercial and industrial operations

These restrictions build upon previously encouraged conservation measures, which are now mandatory and enforceable.