Close an Account

Customers wanting to close a utility account should come to the Town Office with a government issued ID and complete a disconnection form. If the customer is unable to come to the Town Office, they may e-mail utilities@granitefallsnc.com stating the service address for the utilities they wish to disconnect, when the utilities should be disconnected and the address where the final bill should be sent. Customers must attach a copy of their government issued ID to the e-mail.
 
All requests for disconnection of utility services are processed daily at 1:00 pm. If your request is completed before 1:00 pm, utility services will normally be disconnected the same day. Any requests for disconnection of utility services that are completed after 1:00 pm will normally be disconnected the next business day.
 
Any customer deposits will be applied to the final bill, and the customer will receive a refund of any excess deposit or a bill stating the balance due after the deposit was applied.
 
Any accounts that are closed on or before the 15th of the month will receive a final bill for utility services on the 1st of the following month.

TOWN OF GRANITE FALLS IMPLEMENTS STAGE 2 MANDATORY WATER REDUCTIONS TO PROTECT LOCAL WATER SUPPLY

GRANITE FALLS, NORTH CAROLINA – Due to continued dry conditions across the region and declining water supply indicators, the Town of Granite Falls has implemented Stage 2: Mandatory Water Reductions under its Water Shortage Response Plan.

This action follows regional drought conditions identified within the Catawba-Wateree River Basin, where Stage 2 drought conditions require immediate conservation efforts to protect shared water resources and preserve drinking water availability.

Stage 2 conditions indicate that water supply levels are significantly below seasonal norms and that prolonged shortages are possible without immediate reductions in water use.

Town officials are urging all residents, businesses, and institutions to take immediate action to reduce nonessential water use.

Under Stage 2, the following restrictions are required for all Granite Falls water customers:

·         No lawn watering or irrigation is permitted

·         Watering of shrubs, trees, and flowers is limited to:

o   7:00–9:00 a.m. and 7:00–9:00 p.m.

o   Hand-held hoses with automatic shutoff nozzles only

·         Washing of driveways, sidewalks, and exterior surfaces is prohibited, except when necessary and approved

·         Restaurants may only serve water upon customer request

·         Filling of swimming pools is restricted to Wednesdays and Saturdays and requires a permit

·         All customers must eliminate unnecessary water use, including commercial and industrial operations

These restrictions build upon previously encouraged conservation measures, which are now mandatory and enforceable.